Privacy policy

Who we are

Acculyst Tech is a trading name of Acculyst Accounting Pty Ltd (ABN 15 686 696 908). In this policy, “Acculyst Tech”, “we”, “us” and “our” mean that company.

We design, build and manage managed business websites for Australian businesses. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

We only collect what we need to respond to you and deliver our services. Depending on how you deal with us, this can include:

• Contact details: your name, email address, phone number, business name and state.
• Enquiry details: what you tell us about your business, website, project, budget range and goals when you fill in a form, email us or call us.
• Client project material: content, logos, images, account access and other material you give us so we can deliver and manage your project.
• Technical information: basic details such as your browser type and device that are sent to us automatically when you visit this website.
• Communications: records of emails, calls and meetings with us.

We do not ask for sensitive information (such as health or financial account details) through our enquiry forms. Please do not include it in your messages.

How we collect it

• Directly from you, through our contact and Request a plan forms, email, phone and meetings.
• From you as a client, when you supply project material or access.
• Automatically, through standard website technology when you use this site.

Where practical, we collect information from you and not from anyone else.

Why we use it

• To reply to enquiries and prepare a recommended plan.
• To design, build, launch, host, maintain and support your project.
• To send invoices and manage billing.
• To keep our website secure and working properly.
• To meet our legal and accounting obligations.
• To send you updates or marketing, only where you have agreed. You can opt out at any time.

We do not sell your personal information.

Who we share it with

We share personal information only where it is needed to do the work or where the law requires it. This can include:

• Service providers who help us run our business, such as hosting, email, scheduling, payment and accounting providers.
• Third-party platforms your project relies on, such as booking tools and domain registrars, when we set them up on your behalf.
• Professional advisers, such as accountants and lawyers.
• Government or regulatory bodies, where the law requires or authorises it.

Some of these providers may store or process information outside Australia. Where that happens, we take reasonable steps to make sure the provider handles the information in a way that is consistent with the Australian Privacy Principles.

Cookies and third-party services

This website serves its fonts and photographs locally. The enquiry form sends the details you provide through our website server to tech@acculyst.com.au so we can respond. Enquiries are kept in our email system rather than a website enquiry database. The server temporarily keeps a hashed network identifier and request times to limit spam; hosting providers may also keep standard access logs.

No analytics or advertising scripts are included in this version. If these are added, this policy will be updated to explain what they collect and why.

This website may link to other sites, such as our social profiles and booking calendar. We are not responsible for how those sites handle personal information.

Security and how long we keep it

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access. This includes access controls, secure hosting and limiting who can see client material.

We keep personal information only for as long as we need it for the purpose it was collected, or as the law requires. When we no longer need it, we take reasonable steps to destroy it or de-identify it.

If a data breach is likely to cause serious harm, we will follow the Notifiable Data Breaches scheme and tell affected people and the Office of the Australian Information Commissioner (OAIC).

Your rights: access and correction

You can ask us for a copy of the personal information we hold about you, and ask us to correct it if it is wrong, out of date or incomplete. Email tech@acculyst.com.au and tell us what you need.

We will respond within a reasonable time, usually within 30 days. We may need to confirm your identity first. In limited cases the law allows us to refuse a request, and if we do, we will tell you why.

Questions and complaints

If you have a question or a concern about how we handle your personal information, contact us first so we can try to fix it. We will acknowledge your complaint and respond within a reasonable time.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this policy from time to time. The latest version is always on this page, and the “last updated” date at the top shows when it last changed.

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